Refund & Returns Policy

Introduction

At BrandLoomPK, we are committed to providing quality Pakistani branded clothes for casual and everyday wear. We want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

1. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused, unwashed, and in the same condition that you received it.
  • In the original packaging with all tags attached.
  • Accompanied by the receipt or proof of purchase.

2. Conditions for Returns

  • Returns must be initiated within 7 days from the date you received the product.
  • Sale items are final and cannot be returned or exchanged.
  • Custom or personalized items cannot be returned or exchanged.

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to our customer support team at [email protected] with your order number, a description of the issue, and any relevant photos.
  2. Receive Authorization: Our customer support team will review your request and, if your return is approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Prepare the Package: Pack the item securely in the original packaging and include the RMA number and proof of purchase.

4. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Inspection and Processing of Returns

  • Once we receive your return, we will inspect the item to ensure it meets the return conditions.
  • We will notify you of the approval or rejection of your return within 7 business days of receiving the returned item.

6. Refunds

If your return is approved, we will process your refund as follows:

  • Method of Refund: The refund will be applied to your original method of payment.
  • Timeframe: Refunds are typically processed within 14 business days after we have approved the return.
  • Notification: You will receive an email notification once your refund has been processed.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details about the product you would like to exchange.

8. Non-Returnable Items

Certain items are non-returnable:

  • Gift cards
  • Custom or personalized items
  • Sale items

9. Contact Information for Customer Support

If you have any questions about our Refunds and Returns Policy, please contact our customer support team:

10. Changes to This Policy

We reserve the right to update or change our Refunds and Returns Policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the bottom of the policy.

Date of Last Update

This policy was last updated on 19/05/2024.

Thank you for shopping with BrandLoomPK. We appreciate your business and are committed to ensuring your satisfaction.